Niblet Support
Need help with your account, a story, subscription, privacy or deleting your data? We’re here to help the adult account holder.
Contact us
Email support@nibletstories.com. Please do not send passwords, payment-card details or unnecessary child photos in a support email.
Account and subscription help
Signed-in adults can review subscription status, story credits, cancellation and account deletion from Account.
For an initial 14-day subscription cancellation and refund request, email the support address above from the email address associated with your Niblet account and clearly state that you wish to cancel.
You may use this optional standard cancellation form:
To: Niblet Story Creator Ltd, support@nibletstories.com
I give notice that I cancel my Niblet Family subscription.
Name: [your name]
Account email: [your Niblet email]
Purchase date: [date]
Date of cancellation request: [date]
You do not have to use this form; any clear cancellation request is sufficient.
If you cannot sign in, use password recovery.
Privacy
For information about child/family data, uploaded photos, AI processing, storage, retention and deletion, read the Privacy Notice.